We do our best to ensure that the products you ordered meets your expectations and we can sort out this issue in a snap. Before we get ahead of ourselves, head over to the grabitall website and read through the respective product description and make sure that you didn't miss anything - sometimes skim reading can cause some confusion, we know. 


If you still find that your product is missing parts, accessories or a completely different item altogether, log a return for the product via the  My Account > My Orders page on the website. 


  1. Find the order with the item you would like to query
  2. Click the Get Help button

Clicking this button will open the Order Details for the respective order, scroll down to the bottom of this page to the Need Help section and fill the form in.  

But just before you log that returns request makes sure to checkout our Returns Policy.