We really do our best to ensure that all the products we sell on our platform are of high quality and we’re sorry if that’s not been the case with the item you've received


Make sure to let us know immediately by requesting a return for the faulty product via the My Account > My Orders page on the website. 


  1. Find the order with the item you would like to query

  2. Click the Get Help button



Clicking this button will open the Order Details for the respective order, scroll down to the bottom of this page to the Need Help section and fill the form in.  


But just before you log that returns request make sure to checkout our Returns Policy for tips on how to prepare you package for collection.